Refund & Cancellation Policy


Order Cancellation Policy

Cancellation of Orders

To cancel an order, login to your account and go to manage order section. In case you have placed the order without a log-in, write to us on order@lakmeindia.com or call us on 1800-3002-6286

Cancellation after Shipment:

In case you wish to cancel your order, which has already been shipped, the refund shall be initiated after we receive the shipped products back and verify the condition of the products.

Return/Exchange Policy

The products can be exchanged or returned within 5 days post-delivery, only if the delivered products are defective or damaged. The returns shall not be accepted in the following cases:

  • Product is damaged due to misuse/overuse
  • Product is used or altered by customer
  • If request is initiated after 5 business days of order delivery

Refund (For Returns/Cancellations)

In case of a return or cancellation, the refund shall be initiated post the product is delivered back to us and the quality of the products returned are verified by us.

Prepaid orders – The amount shall be credited to your account through which the payment was done. It may take 7-10 business days for the amount to reflect in your account.

Cash on Delivery – The amount will be transferred to the Paytm account or bank account as per your preference and details shared with us.

Refund will be initiated once the request is processed and in case you're still contacted for delivery, please refuse the delivery.